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Warranty Service

Customer satisfaction is an ongoing concern, day and night, 365 days a year. Our extensive experience and advanced technological capabilities enable us to provide rapid services that truly deeply.

Warranty Service

Policy

We rapidly address all problems and claims that occur while the engine is still under warranty, helping to ensure the safe voyages of ships powered by an engine built by Hanwha Engine.

  • Customer Satisfaction
    • Speed
      3Q System
      – Quick Analysis
      – Quick Response
      – Quick Action
    • Accuracy
      Accuracy
      – Correct Parts
      – Correct Trouble Shooting
      – Correct Repair
    • Sincerity
      Sincerity
      – Any Claims
      – Any Time
      – Any Place
  • Only The Best for Our Customer

We do not simply respond after problems happen; our services are also proactive. We perform maintenance inspections while the vessel operation, conduct recalls when necessary, and offer technology support to maximize customer satisfaction.

Sailing inspection

Hanwha Engine service engineers are ready to go out to ships underway at sea to inspect the current operational status. They can identify potential problems and correct them before they become real problems.

Recall

We immediately initiate a recall when we discover problems in the design or assembly an engine or when an engine experiences repeated problems.

Technical Support Service

We keep our customers informed of the latest engine technology trends, technical data and issues affecting the industry. A dedicated system supplies feedback from customer’s technical inquiries, improving our responsiveness to customer requirements.

Functions

  • Handling the claims within warranty period
  • Conduct engine maintenance inspections at sea
  • Provide technical information and technical support
  • Settle customer claims and correct all problems while the engine is under warranty
  • Develop and expand an after-sales service network

Contact Points

Head Office

Singapore Office

Hamburg Office(CS Center)

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