Quality Management
Quality Policy
Based on customer trust in quality, our 3 Zero+ Quality Innovation movement—pursuing zero defects, zero ORI, and zero claims—has become the global standard for diesel engine quality and service. As Hanwha Engine's distinctive quality innovation initiative, it is the source of creating premium engines that no one can match.
3 Zero+ Quality Innovation
We implement the 3ZERO+ Quality Innovation movement as a new paradigm and action plan for pursuing perfect quality. 3ZERO+ means quality improvement activities for ensuring parts reliability and quality perfection, pursuing complete quality of finished engines, and securing customer trust and confidence.
- Zero Defect: Ensuring parts reliability and supplier parts quality
- Zero ORI (Owner Request Item): Securing engine assembly/test run technology and complete customer-perceived quality
- Zero Claim: Reducing customer claims through trust in our engines
Zero Defect
Zero-Defect Parts Incoming
Parts Durability Improvement
- Parts Quality Improvement Activities
- Supplier Quality Innovation Movement
- Supplier Quality System Stabilization Support
Zero ORI
Zero-ORI Engine Production
Test Run Quality Improvement
- Customer-Perceived Quality Improvement Activities
- Zero-Defect Quality Council Operation
- Differentiated Quality Activities
Zero Claim
Preventive Service Enhancement
Accurate Life-Time Care Service Provision
- Customer-Perceived Service Activities
- Navigation Inspection Service
- Defect Prevention Boarding Inspection Service